Shipping & Delivery
At Madison Jewelry, we want you to enjoy your new piece as soon as possible. Each item is handmade, crafted especially for you – which sometimes takes a little extra time, but guarantees a unique and high-quality product that is never mass-produced.
Delivery Time
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Orders placed before 22:00 (GMT+01:00) are processed the same or next business day.
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On average, orders are delivered within 2–5 business days.
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Because our jewelry is handmade and not mass-produced, it may take a little longer in rare cases (up to 7–14 business days).
You will always receive an email notification once your order has been shipped.
Shipping Costs
At Madison Jewelry, you never pay for shipping.
All our products are delivered 100% free of charge, with no minimum order required.
Tracking
As soon as your order has been shipped, you will receive an email with your tracking number.
Didn’t receive it, or is it not working? Simply contact us at info@madison-jewelry.com and our team will assist you right away.
Returns
Because our jewelry is handmade, we encourage you to choose carefully.
Still want to return an item? No problem – our support team will provide you with clear instructions. Please note that return shipping costs are the responsibility of the customer.
Unexpected Delays
In rare cases, delivery may take a little longer (for example, due to delays with the carrier). We always do our best to get your order to you as quickly as possible, and our customer service team is here to help with any questions.