Returns & Refunds
At Madison Jewelry, we are committed to providing you with products that enrich your life and contribute to your well-being. We believe in the quality and effectiveness of our products, which is why we offer a 90-day money-back guarantee, no questions asked.
Returns, Refunds, and Exchanges Policies & Common Questions
HOW CAN YOU REACH US?
Our customer support team is always available and will respond within 24 hours. You can reach us at:
Email: info@madison-jewelry.com
When contacting us, please clearly include your order number, the issue or concern, and the email address (plus your first and last name) used at checkout. This will help us assist you faster.
AM I ELIGIBLE TO RETURN PRODUCTS?
Yes, you are eligible to return products within 90 days under our money-back guarantee.
For subscription products, you are eligible to return items within 30 days from the billing date.
Steps to follow:
-
Email our support at info@madison-jewelry.com
-
Follow the instructions provided by our support specialist
-
Once your request is approved, you will receive a confirmation email with shipping guidelines
WHAT ITEMS ARE NON-REFUNDABLE?
Our 100% 90-day money-back guarantee provides you with a risk-free experience. If, after using our products, you are not satisfied or do not experience the intended results, we will promptly refund your full purchase amount.
For subscription products, we provide a 30-day money-back guarantee from the billing date.
I RECEIVED A DAMAGED ITEM, WHAT SHOULD I DO?
If your item arrives damaged, please contact us by email within 7 days of delivery. Include a short description and a photo or video of the damaged product. We will immediately send a replacement.
Please use the following format when emailing our support team:
-
Subject line: Damaged or Defective Product
-
Order number
-
Full name
-
Description and photo/video of the defective item
-
Contact email address
MY PRODUCT WAS LOST IN TRANSIT OR STOLEN.
-
If you purchased Porch Pirate Protection, we will immediately issue a replacement.
-
If you did not purchase Porch Pirate Protection, we recommend contacting your local postal carrier. In this case, we cannot guarantee a full refund or replacement.
INTERNATIONAL SHIPPING OUTSIDE OUR REGIONAL STORES
Orders placed from our US, UK, or AU stores may be possible, but we cannot guarantee successful delivery or exemption from customs fees when shipping internationally.
HOW DO I SHIP BACK THE ITEMS?
After submitting your return request, you will receive an email with shipping instructions.
Note:
-
Customers are responsible for return shipping costs.
-
Do not return products without prior approval from our team.
WHAT ARE MY REFUND OPTIONS?
-
Refund to the original payment method
-
Refund as store credit (if applicable)
WHEN WILL I RECEIVE MY REFUND?
Once we receive and inspect your return, we will send you an email confirming approval or rejection. Items must be in good condition and include all manuals and accessories.
LATE OR MISSING REFUNDS
If you haven’t received your refund yet, please follow these steps:
-
Double-check your bank account.
-
Contact your credit card company (it may take time before the refund is officially posted).
-
Contact your bank (there is often a processing time before a refund is visible).
If you’ve completed these steps and still haven’t received your refund, please contact us at info@madison-jewelry.com.
POLICY UPDATES
Madison Jewelry reserves the right to update or change this Returns & Refunds Policy at any time.
Thank you for choosing Madison Jewelry. We value your trust and look forward to serving you.
Questions?
Don’t hesitate to email us at info@madison-jewelry.com. We’re here to help :-)